Frequent Asked Questions

You’ve got questions. We’ve got answers.

General Questions (12)

Find answers to common questions about DFW Bus Rental, including locations, lost items, food policies, driver details, booking options, and airport services!

Where are you located?
DFW Bus Rental proudly serves the Dallas-Fort Worth area and beyond. While we’re based in Texas, our extensive network of operators allows us to provide reliable charter bus services across the United States.
I lost an item on my recent trip. Can you help me retrieve it?
Can we eat or drink on the bus?
Will my vehicle have a driver?
Can I drive the vehicle myself?
I’m looking for a bus ticket. Do you sell individual tickets?
I only need the vehicle for a short time before and after my event. Should I book a round trip or two transfers?
Does DFW Bus Rental provide airport transportation?
What should I do if my flight is delayed or canceled?
Will my price change if my flight is delayed or canceled?
Can I get a refund if my flight is canceled?

Service & Bookings (11)

Get quick quotes, flexible booking options, itinerary updates, and tailored services for trips of any size, with clear payment, and cancellation policy.

How can I get a quote for my trip?
What do I do after I receive the proposal?
Do I need to pay for the entire trip upfront?
What is your cancellation and refund policy?
Can I update my trip if my itinerary changes?
How can I contact my trip operator?
How far in advance should I book my trip?
Can I book a trip with shuttling vehicles making loops between stops?
Is there a limit to the number of destinations I can add to a trip?
Can I book multiple vehicles with different itineraries?

Payments (5)

Payment, Pricing, and Additional Fees.

When do I need to pay?
To secure your reservation, we require a 50% deposit at the time of booking. The remaining balance is due 30 days before your event. For trips booked within 30 days of the service date, full payment is required upfront. After your trip, if there are any additional charges due to tolls, parking, damages, or time and mileage overages (e.g., traffic or flight delays), we will notify you and charge your card for those costs.
Are there extra fees beyond the price I see when booking?
How much does it cost to use your service?
Is the tip included in the price?
Do you accept checks?

Safety (3)

We personally vet all operators to ensure they meet USDOT safety and insurance standards, and you can rate your experience to help us and our operators continually improve.

How do I know I’m traveling with a reputable and safe vehicle operator?
At DFW Bus Rental, we personally vet every operator before they join our network to ensure they meet the highest standards of safety and reliability. All operators comply with USDOT safety and insurance regulations and must maintain a satisfactory standing to remain part of our network. For added peace of mind, insurance and safety details are available to all customers upon request.
Can I rate the vehicle operator for my trip?
What is the protocol for emergencies or unexpected delays?

01.

Thorough preparation

After you make a reservation, a transportation specialist will manage your trip from start to finish. They’ll review the itinerary and make sure you get the best bus operator and driver for your trip.

02.

Timely communication

Your transportation specialist will always keep you in the loop. It’s rare, but if any of your trip details need to change, you’ll be notified. And you can reach out to us at any time, 24/7/365.

03.

Reliable travel

You deserve the best bus trip. We work with over 2,000 bus operators and drivers who have been rigorously vetted and selected for their service. You’ll have the most professional bus experience available.

TRANSPORTATION SERVICES

COACHES - MINIBUSES - SPRINTERS

We offer the largest and cleanest fleet of charter buses and vans for hire,
available at both hourly and transfer rates.

No matter where your plans take you this holiday season, you can count on us to get you there safely, comfortably, and on time.
Let us make your journey as seamless and enjoyable as possible!

LEARN MORE